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Acuity Solutions News

Jan 2009. Local Surrey Sage Business Partner Acuity Solutions wins ‘Circle of Excellence’ Award for ‘world class’ customer service.

Customers vote Acuity winner in Sage ‘Circle of Excellence’ Awards 2008

For the second year running Acuity Solutions was one of only 15 Sage Business Partners to be awarded the coveted ‘Circle of Excellence’ accolade for excellence in customer service. A representative sample of Acuity customers was contacted by an independent research company and asked if they would be happy to recommend Acuity to other companies. Acuity’s score was close to a level attained only by ‘World Class Companies’, which is why in 2008 Acuity came 3rd overall out of over 2000 Sage Business Partners!
On presenting the award to Lee Whelan of Acuity, Paul Stobart (CEO) of Sage stated “I’m delighted to present this award to Acuity Solutions. Today’s competitive climate means that it is more important than ever for UK businesses to stay close to their customers and deliver an outstanding service, so my congratulations go to all involved”.
Acuity customer Richard Hill, FD of Spar (UK) Ltd on hearing the news said, “It is reassuring to see that Sage are recognising service and not simply ‘units sold’ by their Business Partners and I’m delighted for all those at Acuity whom we see as part of our Team!”
On receiving the award Lee Whelan, MD of Acuity Solutions, said, “We are delighted to have received this award. It means a lot to us that our customers are so positive about the service they receive from us. We’re very conscious that we’re only as good as our last service call or support project and we constantly strive to improve the level of service we provide our customers.”
Sage, a leading provider of business software and services, introduced the concept of a Circle of Excellence four years ago in order to recognise and reward the Business Partners who provide outstanding customer service and whose customers are the most likely to recommend them to friends and colleagues.
About Acuity Solutions
Acuity Solutions Limited is a Walton on Thames based Sage Business Partner which provides implementation, support, customisation and hardware & network services to small and medium sized companies that are striving to improve financial control, business efficiencies and sales & marketing campaigns. Acuity Solutions is an accredited partner for Sage 50, 200 & 1000, Microsoft (Gold), Citrix networking and Sophos virus and internet security.
About Sage UK
Sage (UK) Limited is a subsidiary of The Sage Group plc, a leading international supplier of business software. Our range of business software and services ranges from accounts, payroll, forecasting and business intelligence to customer relationship management, e-business and help for start-ups.
Sage services include Excel Support, HR Advice, Health and Safety Advice and training courses.
For further information please contact:
Tom Huckin Acuity Solutions 01932 237110, or Philip Huckin on 01233 860120.