Where’s my Report?
A common call to the support line for new and old users of Sage 200cloud is “I’ve printed XX report and nothing is happening” the usual reason for this is that Sage is newly installed / re-installed and no selection has been made to the output mode, as a default the system will set the output to Spooler.
What’s the Spooler?
This week's help series blog has come about given a number of enquiries into the support desk.
This message below appears because the transaction you are enquiring on is unbalanced and there are a few reasons this can occur within the Sage system.
The Acuity Sage 200cloud support team take a large volume of calls on a daily basis and understandably there are a number of questions and topics that crop up on these calls consistently.
This particular guide will support you through managing deferred transactions within Sage 200cloud.
So let's tackle this from the start - why do you have deferred transactions?
Introducing our Sage Business Cloud Enterprise Management Help Series where today we will be discussing how to use the prepayment posting function.
When you need to allocate an invoice to a payment made in advance, be it a supplier or customer invoice, Sage Business Cloud Enterprise Management (Formerly Sage X3) allows you to settle the invoice using the Prepayment Posting function.
Continuing with our help series, today, we will be introducing our Sage 300cloud help series where we will be discussing the '49153' error.
This error occurs when your SQL client is unable to access the database.
There are a number of reasons why this error occurs:
This guide will support you through the setup of Sage 200cloud (formerly Sage 200) sending statements via email.
Firstly Sage will need to know where to email to; this information is held on the customer at contact level.
Setting up the customer record
SALES LEDGER > Sales Accounts > Amend Account
Sage 200cloud Help Series: Sales Order Processing - the removal of rights to take orders & invoices off hold
Introducing our new help series where each week, we will be releasing a blog on each of the Sage products we offer. This week we will be discussing Sales Order Processing on Sage 200cloud (formerly Sage 200).
We have had a number of calls on Support where users can override the credit hold, on invoices and orders.
To remove this ability – firstly, the option needs to be adjusted, as per the screen shots below.